Privacy & Cookies Policy

About this policy

Before signing up to this website, it’s a good idea to make sure you’ve read and understood the following. It explains why we’re asking you for information and what we’ll do with it. If you’re under 16, ask your parent or guardian for permission before submitting any personal information. 

Other site users won’t be able to see your personal information and you should avoid giving any personal information in any comments or messages on this (or any other) site. Find out more here.

About us

This privacy policy sets out how HighTide uses and protects any information that you give us when you use this website. This website is owned and operated by HighTide Festival Productions Ltd, A company limited by guarantee and registered in England & Wales as company number 6326484 and registered charity number 1124477.

The term "HighTide Festival Theatre" or "HighTide" or "us" or "we" refers to the owner of the website whose registered postal address is 24A ST JOHN STREET, LONDON, EC1M 4AY. The term "you" refers to the user or viewer of our website.

HighTide is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

HighTide may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 September 2012.

Visitors under 16

If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to this website. Users without this consent are not allowed to provide us with personal information.

What we collect and do with it

We may collect the following information when you book tickets:

  • name
  • contact information including email address
  • demographic information such as post code, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping. 
  • We may use the information to improve our services. 
  • We may periodically send promotional email about upcoming events, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. 


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 
 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies provided by Google to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.  Full information about the cookies set by Google can be found on their website.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

We also use a cookie when you log-in to the website.  If we are unable to set this cookie then you would have to log in every time you tried to access your bookings.  We also use a cookie to determine the width of your screen and as such provide you with a website optimised for viewing on the screen you are using - making it easier to navigate without requiring any changes from you.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.  For more information on how to manage cookies in your browser we recommend checking the help files of your browser, or take a look at the information provided by aboutcookies.org
 

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Always check other websites’ privacy policy before submitting any information and remember to ask permission if you’re under 16.
 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@hightide.org.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £10 will be payable to cover our expenses. If you would like a copy of the information held on you please write to HighTide Festival Theatre, Data Access Request, 24A St. John Street, London, EC1M 4AY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. It is your responsibility to inform us of any changes of data or circumstances.